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Hello! I'm Katie

 

 I am an Administrative Team Manager at Agape Hospice Care in Marietta, Georgia. 

This page showcases my education and experience.

 

I worked in several different fields before taking five years to be a homemaker after my children arrived. I then attended college full time for two years and secured my bachelor's degree. After graduation, I was hired at Agape, where I had volunteered previously.

KATIE COVERSTONE

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Administrative Team Manager

 

Email:

katie.coverstone@gmail.com

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Location:

Woodstock, Georgia

 

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EXPERIENCE
EXPERIENCE
July 2017-Present

Administrative Team Manager

AGAPE HOSPICE CARE, INC

  • Manage admission, re-certification, and death paperwork for 100-150 patients.

  • Establish new procedures and streamline processes for a more efficient use of time.

  • Facilitate communication between all medical and office personnel.

  • Train new team managers.

  • Manage a group of nurses to make sure government regulations for hospice are met.

  • Prepare and direct interdisciplinary team meeting every two weeks. 

  • Problem solved with the patient care coordinator when the company switched medication processor databases. Assisted nurses in learning the new programs.

June 2017-July 2017

Office Administrator

AGAPE HOSPICE CARE, INC

  • Answered and directed calls for the entire company.

  • Ordered supplies and maintained the supply inventory. 

  • Supported nurses by ensuring essential paperwork packets were always available.

  • Maintained a clean and efficient office.

  • ​Promoted to Administrative Manager within a month of hire.

January 2017-April 2017

Office Management Intern

BUSINESS ACCELERATORS

(20 hours per week, 1 semester)

  • Organized computer files.

  • Created spreadsheets in Microsoft excel for pretty cash, phone, and email lists. 

  • Updated and maintained calendar.

  • Created standard operating procedures for various office operations. 

August 2007- November 2010

Secretary

CHAPMAN INTERMEDIATE SCHOOL

  • Delivered documents to registrar and provided class schedules to students as required. 

  • Operated office equipment including fax machines, copiers, and phone systems.

  • Prepared new student registration packets and assisted parents with filling out forms.

  • Used computer applications including spreadsheets, word processing, and database management.

EDUCATION
EDUCATION
2003-2017

Bachelor of Science

Integrative Studies

KENNESAW STATE UNIVERSITY

My concentrations are in psychology and leadership. I graduated Magna Cum Laude on July 28, 2017. Relevant courses are Information Systems, Organizational Psychology, Information and Communications Technology, Change and Conflict Leadership, and Motivation and Emotion. All of these classes and my internship helped prepare me to become an Administrative Manager. 

1998-2002

High School Diploma

WOODSTOCK HIGH SCHOOL

I attended Shiloh Hills Christian school for my freshman year and was home schooled my sophomore year. I attended Woodstock High School my junior and senior years and graduated in 2002.

VOLUNTEER WORK AND AWARDS
August 2015 - May 2016

Copy Mom

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LITTLE RIVER ELEMENTARY SCHOOL

  • Prepared copies; completed laminating, cutting, and stapling for my daughter's teacher.

  • Assisted with classroom activities.

March 2016-April 2016

Office Volunteer

AGAPE HOSPICE CARE

  • Created a phone list in table form in Microsoft Excel. 

  • Filed patient records.

  • Contributed to a facility list in Microsoft Excel. 

October 2017

Outstanding Team Member of the Year

AGAPE HOSPICE CARE

  • Awarded the Outstanding Team Member of the Year award for the west side of the company 3 months after started as the Administrative Manager. 

VOLUNTEER WORK
QUOTES
QUOTES

"People call me a perfectionist, but I'm not. I'm a rightist. I do something until it's right, and then I move on to the next thing." -James Cameron

"Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing or learning to do." -Pele

"It is our choices... that show what we truly are, far more than our abilities." - J.K. Rowling

SKILLS
SKILLS

Microsoft Excel - Intermediate

Microsoft Word - Advanced

Customer Service - Advanced

Organization - Advanced

Typist - Advanced (65 WPM)

Problem Solving - Advanced

PORTFOLIO WRITING
PORTFOLIO
Experiential Learning Essay

I chose to do my volunteer work at Agape Hospice Care for my human services class in the spring of 2016 because I wanted to do some sort of office volunteer work. I wanted this because ultimately, I wanted to work in an office again. I thought it would be a good idea to have current work experience as well. I had no idea what to expect, as I had never volunteered before. I was so thankful the volunteer coordinator was a wonderful and kind person. She could see my potential from my first day there. I only worked 20 volunteer hours total, and six of them were for an orientation. After the orientation, I created a phone list in Microsoft Excel in table form so it could be easily organized in different ways. I helped file medical records, and I helped contribute to a facility list in Microsoft Excel as well.

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​Everyone at the work site was kind to me and appreciated my work. At the time of service, I appreciated the opportunity to help an excellent organization like Agape. Now, I have benefited even more by being offered a great job with this same company. I am amazed and grateful for the opportunity and glad I did my best even though it was for unpaid work.

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​I also worked 20 hours a week for the entire spring semester of 2017 at Business Accelerators in Kennesaw. I chose this work site partly because it was an office management internship, and partly because it was close by. Many of the internships available at the time were quite far away, and with one child still in pre-kindergarten, I needed something close.

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My expectations going into the internship were that I would do a great job. I had extensive previous experience as a school secretary. I assumed the internship would be somewhat similar. I was wrong. I learned schools are a different kind of business. Small businesses have fewer employees, scarce resources, and less official rules. I quickly found out there were many unofficial rules at my internship. My manager and I had clashing personalities, but we figured out how to work well with each other after some trial and error.

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I worked 9:30-2:30 Monday through Thursday every week. I maintained the appearance of the work site, created phone lists, did projects for another resident small business, made coffee and set up for networking meetings, and fixed simple IT issues. I also sent and received emails, answered the phones, and directed clients when they had meetings within our facility.

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My internship provided essential training for my current job. Had I not received specialized training in running an office, I would be clueless when it comes to many of the basic requirements of my current job that I was expected to already know. I know I am responsible for keeping the office looking and smelling pleasant. I know I need to write everything down to reference later. I learned how to keep physical and computer files organized. One of the biggest things I learned was clients, customers, and coworkers do not always say what they mean. It is essential to learn what people really mean and to measure it against what they are saying. Sometimes they try and deceive, other times they do not know what they really want or need. This relates directly to my new career when I answer the phones. I must quickly discern who the person on the other side is, what they need, and who they actually need to be directed to.

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I am thankful for my experiential learning experiences. They have led me straight to my new career. These experiences, along with my coursework, have prepared me for success as I move forward and graduate.

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GALLERY
GALLERY

All pictures shared from the Creative Commons, except for my graduation pictures, my award, and my cat. They are mine.

CONTACT
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